Background and Initial Inquiry

In August 2024, Henan Superior Abrasives получила запрос от Гаурава, представление известной компании по производству строительной химии, расположенной в Мумбаи, Индия. The company sought to import microsilica (микрокремнезем) with a silicon dioxide (SiO2) content of 94% for use in their products.

Gaurav’s inquiry included the following details:

• Product: микрокремнезем (кремнеземный дым)
• Silicon Dioxide Content: 94% или больше
• Количество: 250 metric tons per month
• Упаковка: 25 kg per pack
• Порт назначения: Mumbai, Индия
• Preferred Product Form: Уплотненный
• Quality Check Requirements: Independent third-party inspection at both the Chinese loading port and Mumbai port to ensure product quality. If found unsatisfactory, the material would be returned at the supplier’s expense.

Хэнань Улучшенные абразивы’ Response

Upon receiving the inquiry, the customer manager at Henan Superior Abrasives promptly responded to Gaurav with a detailed quotation. The response focused on providing clear and transparent information, addressing all the key points mentioned in the customer’s request.

The response included the following details:

1. Содержание SiO2: Guaranteed to exceed 94%.
2. Product Form: Уплотненный микрокремнезем, meeting the customer’s requirement.
3. Pricing: $xxx per metric ton, delivered to Mumbai Port (CIF – Cost, Insurance, and Freight).
4. Упаковка: 25 kg plastic woven bags, palletized for easier transportation and handling.
5. Shipping Details: Each 40-foot high cube (штаб-квартира) container could load up to 28 metric tons.
6. Quotation Validity: The price quoted was valid for 15 дни.
7. Payment Terms: 100% prepayment was required before dispatch.
8. Sample Offer: A free 2 kg sample of silica fume was offered.

The customer manager made sure to provide all relevant details to ensure the Indian customer had a full understanding of the offer. In addition to the core information, Henan Superior Abrasives emphasized its commitment to quality assurance and customer satisfaction.

Addressing the Customer’s Concerns

Gaurav expressed strong concern about product quality. He insisted that the microsilica meet all required parameters, with inspections by an independent agency both at the Chinese loading port and upon arrival at Mumbai port. If the material failed to meet the standards set, Gaurav made it clear that it would be returned at the supplier’s expense.

Henan Superior Abrasives demonstrated its confidence in the quality of its product by accepting these terms. The company had already established rigorous internal quality control procedures that ensured the consistent performance of its microsilica products. After that we arranged the delivery of samples.

Positive Sample Feedback and Trial Order

After receiving the 2 kg sample of densified microsilica from Henan Superior Abrasives, Gaurav’s company conducted a thorough evaluation. The sample was found to fully meet their specifications and quality standards, including the required SiO2 content of 94%. The product’s performance in preliminary tests demonstrated its compatibility with their construction chemicals, fulfilling their technical needs in terms of strength, долговечность, и работоспособность.

Impressed with the quality and reliability of the product, Gaurav’s company decided to move forward with a trial order. They placed an initial order of 250 metric tons of the 94% microsilica powder for the first month. This order represents a critical first step in establishing a long-term partnership between Henan Superior Abrasives and the Indian construction chemicals manufacturer.

Product Specifications and Benefits of Microsilica

микрокремнезем, также известный как кварцевый дым, is a byproduct of silicon metal and ferrosilicon alloy production. The high SiO2 content in microsilica makes it a valuable addition to various construction materials, particularly in concrete production. When used as a pozzolanic material in concrete, microsilica can improve the strength, долговечность, и устойчивость к химическим воздействиям.

Хэнань Улучшенные абразивы’ уплотненный микрокремнезем, с содержанием SiO2 94%, разработан специально для строительных работ. Уплотнение материала облегчает работу с ним., транспорт, и смешивание с другими ингредиентами в бетоне. Преимущества использования этого продукта включают в себя:

• Повышенная сила: Мелкие частицы микрокремнезема заполняют пустоты между частицами цемента., создание более плотной и прочной бетонной матрицы.
• Улучшенная долговечность: Микрокремнезем повышает устойчивость бетона к суровым условиям окружающей среды., включая воздействие химических веществ, вода, и циклы замораживания-оттаивания.
• Уменьшенная проницаемость: Путем заполнения промежутков между более крупными частицами цемента., microsilica reduces the permeability of concrete, helping to protect reinforcing steel from corrosion.
• Enhanced Workability: The densified form of silica fume ensures better dispersion and mixing, making it easier to incorporate into concrete formulations.

Long-Term Collaboration Potential

The Indian customer required a consistent monthly supply of 250 metric tons of densified microsilica. This volume represents a significant long-term partnership opportunity for Henan Superior Abrasives. By meeting the customer’s requirements for product quality, упаковка, and shipping logistics, Henan Superior Abrasives aimed to build a lasting relationship with this construction chemicals manufacturer.

In addition to the initial order, Gaurav’s company has the potential to expand its purchases as the demand for high-quality microsilica grows within India’s booming construction industry. Microsilica’s unique properties are in high demand as infrastructure development, urbanization, and large-scale projects drive the need for advanced construction materials.

Заключение

This case highlights Хэнань Улучшенные абразивы‘ ability to meet the specific needs of international customers in the construction industry. By providing high-quality microsilica with a guaranteed SiO2 content of 94%, meeting stringent quality control standards, and offering competitive pricing, the company demonstrated its commitment to customer satisfaction.