クライアントの背景:
HSA の顧客は、長い歴史を持つ有名なカナダの金属シリコン粉末メーカーです。. 以上の生産能力を持ち、 800 tons of micro silica fume per year, this company has become a strong competitor in the industry.
需要の急増と以前のサプライヤーからのマイクロシリカフュームの入手不能に直面している, カナダの顧客は、生産基準を維持するための信頼できる代替品を求めていました. 彼らの厳しい仕様には以下が含まれます： 上記のSiO2含有量 95.5%, 以下K2O 0.5%, 炭素含有量を最小限に抑えた白/グレー色を好む.
ソリューション:
カナダの顧客が潜在的なパートナーとして当社に注目, そして彼らの要件を理解した上で, 私たちは、彼らの年間要件を満たすためにコラボレーションを提案しました。 500-800 高密度および非高密度の両方のマイクロシリカフュームを数トン. 私たちのチームは状況の緊急性を認識し、特定のニーズに対応するための議論を迅速に開始しました。.
コミュニケーションとコラボレーション:
当社の専任チームは、交渉プロセス全体を通じて、同社のミッシェル・ジョリーとの透明性のある効率的なコミュニケーションに取り組みました。. マイクロシリカフューム製品に関する包括的な情報を共有しました, 高いSiO2含有量を強調, K2Oレベルが低い, 希望の白/グレーの色.
We provided detailed technical specifications, assuring this company that our micro silica fume met or exceeded their stringent standards. Clear and concise communication regarding pricing, shipping terms, and product availability was a key focus to build trust and understanding.
Delivery and After-Sales Support:
Understanding the critical nature of their production, we expedited the delivery process. The micro silica fume was carefully packaged in big bags, meeting the company’s preferences. Shipping was arranged through MAERSK, further streamlining the logistics.
Post-delivery, our commitment to customer satisfaction continued. We maintained open lines of communication to address any queries or concerns, ensuring a smooth integration of our micro silica fume into the company’s manufacturing process.
Results and Future Collaboration:
The successful delivery and quality assurance established a strong foundation for a lasting partnership. Canadian customers expressed satisfaction with the product’s quality, meeting their specifications, and the efficiency of the entire process.
Looking forward, Canadian customers indicated interest in future collaborations, expressing the possibility of increased orders and a long-term business relationship. The successful transaction showcased our commitment to customer satisfaction and our ability to meet the specific needs of discerning clients in the silicon industry.
結論:
This collaboration with Canadian Customers highlights our dedication to quality, reliability, and customer-centric practices. We take pride in our ability to swiftly respond to our clients’ ニーズ, ensuring a seamless experience from inquiry to delivery. As we continue to strengthen partnerships in the silicon industry, we look forward to further opportunities for collaboration and growth.
