The United States is the largest silica fume market in the world. As one of the largest suppliers of silica fume in China, Henan Superior Abrasives (HSA) has exported silica fume to the United States many times.

We were recently approached by a purchasing manager from a US cement plant through a Google search for silica fume suppliers. HSA company’s website and contact information appeared at the top of the search results due to our search engine optimization efforts. The customer then reached out to HSA company via email, expressing interest in our 92% densified silica fume product.

Communication Process

After receiving the customer’s initial email inquiry, HSA responded promptly, providing detailed information about their product, pricing, and shipping options. The two parties then engaged in a series of back-and-forth communications to iron out the details of the order, including the quantity, delivery timeline, and quality control measures.

Customer Satisfaction

Thanks to the careful planning and coordination by HSA company, the 2000 tons of 92% densified silica fume were successfully delivered to the customer in the USA within the agreed timeframe. The customer was very satisfied with the quality of the silica fume and the level of service provided by HSA company. The customer praised HSA company’s professionalism and attention to detail, noting that they would be happy to work with us again in the future.