Client Background:
HSA’s customer is a well-known Canadian producer of silicon metal powders with a long history. With a production capacity of over 800 tons of micro silica fume per year, this company has become a strong competitor in the industry.
Facing a surge in demand and the unavailability of micro silica fume from their previous supplier, Canadian customers sought reliable alternatives to maintain their production standards. Their stringent specifications included SiO2 content above 95.5%, K2O below 0.5%, and a preference for white/grey color with minimal carbon content.
The Solution:
Canadian customers turned to us as a potential partner, and after understanding their requirements, we proposed a collaboration to fulfill their annual requirement of 500-800 tons of both densified and non-densified micro silica fume. Our team recognized the urgency of the situation and promptly initiated discussions to address their specific needs.
Communication and Collaboration:
Our dedicated team engaged in transparent and efficient communication with Michel Joly from this company throughout the negotiation process. We shared comprehensive information about our micro silica fume products, emphasizing the high SiO2 content, low K2O levels, and the desired white/grey color.
We provided detailed technical specifications, assuring this company that our micro silica fume met or exceeded their stringent standards. Clear and concise communication regarding pricing, shipping terms, and product availability was a key focus to build trust and understanding.
Delivery and After-Sales Support:
Understanding the critical nature of their production, we expedited the delivery process. The micro silica fume was carefully packaged in big bags, meeting the company’s preferences. Shipping was arranged through MAERSK, further streamlining the logistics.
Post-delivery, our commitment to customer satisfaction continued. We maintained open lines of communication to address any queries or concerns, ensuring a smooth integration of our micro silica fume into the company’s manufacturing process.
Results and Future Collaboration:
The successful delivery and quality assurance established a strong foundation for a lasting partnership. Canadian customers expressed satisfaction with the product’s quality, meeting their specifications, and the efficiency of the entire process.
Looking forward, Canadian customers indicated interest in future collaborations, expressing the possibility of increased orders and a long-term business relationship. The successful transaction showcased our commitment to customer satisfaction and our ability to meet the specific needs of discerning clients in the silicon industry.
Conclusion:
This collaboration with Canadian Customers highlights our dedication to quality, reliability, and customer-centric practices. We take pride in our ability to swiftly respond to our clients’ needs, ensuring a seamless experience from inquiry to delivery. As we continue to strengthen partnerships in the silicon industry, we look forward to further opportunities for collaboration and growth.
