Indonesian Silica Fume Inquiry Introduction
Andika, a representative of an Indonesian company supplying to the Construction and Oil Drilling industries. They showed interest in procuring Densified Silica Fume 94% or 96% for Cementing in Oil Drilling and Geo Thermal application. The client requested various details like TDS, MSDS, sample provision, pricing, HS code, packaging size, lead time, payment terms, factory location, sea port of departure, and production capacity.
Initial Rapport Building for Indonesian Silica Fume Inquiry
Our sales representative acknowledged the inquiry promptly and provided brief information about the product availability.
Scheduled a call to understand the client’s requirements in detail and to answer any preliminary questions they had.
- Sent the Technical Data Sheet (TDS) and Material Safety Data Sheet (MSDS) as per the client’s request.
- Provided 5 Kg samples of both the 94% and 96% Silica Fume Densified for their evaluation.
- Shared the pricing, HS code, packaging details, and other requested information.
Contract Negotiation and Finalization for Indonesian Silica Fume Order
- Engaged in a negotiation process to finalize the pricing and payment terms.
- Upon agreement, a contract was drafted and signed by both parties.
Order Processing and Production
- Received the Purchase Order (PO) from the client and initiated the production as per the agreed schedule.
- Updated the client on the production status and confirmed the lead time.
Delivery Coordination
- Coordinated with the logistics team to ensure timely delivery through the nearest sea port.
- Provided the client with a tracking number and necessary shipping documents.
Feedback Collection
- After the delivery, contacted the client for feedback regarding the product quality and overall purchasing experience.
- Addressed minor concerns and assured continuous support for any future needs.
