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HSA Provides High-quality Microsilica And Excellent Service To Vietnamese Customer

Hsa Providing High-quality Microsilica And Excellent Service To Vietnamese Customer

Customer Background:

Mr.Leila Beheshti is from Hanoi, Vietnam, and is a representative of an industrial development and engineering consulting company. The company is committed to providing professional technical consulting services to customers and has rich experience in multiple fields, including building materials, chemicals, energy, etc.

Inquiry Details:

On May 16, 2023, Mr.Leila Beheshti inquired about micro silica fume by email. The specific requirements are as follows:

  • Micro silica content: SiO2≥90%
  • Loss on ignition: ≤6%
  • Moisture: ≤2%
  • Pozzolanic activity: ≥105%
  • Bulk density: 550-750kg/m³
  • Packing: 950-1000kg/jumbo bag
  • Quantity: 1000 tons/month

Communication Process:

After receiving the inquiry, we immediately contacted Mr.Leila Beheshti and learned about his needs in detail. In response to the specific requirements put forward by the customer, we provided the following information:

  • Product quotation: FOB Qingdao Port, the specific price depends on the SiO2 content and other indicators
  • Delivery time: 15-20 days
  • Country of origin: China
  • Weight, dimensions and packing details: 950-1000kg/jumbo bag, 20 tons/container
  • Product related information: product manual, test report, etc.

After-sales Service:

After the customer confirmed the order, we actively arranged production and delivery, and timely provided the customer with logistics information. After the goods arrived, we also sent technical personnel to the customer site to conduct product and use training to ensure that the customer can use the product smoothly.

Customer Feedback:

Mr.Leila Beheshti was very satisfied with our products and services, and said that our micro silica is of high quality, reasonable price and good after-sales service. During the use, our products have also been highly recognized by customers.

Follow-up Cooperation:

Based on the good cooperation, Mr.Leila Beheshti placed an additional order of 2000 tons, and expressed that he will continue to maintain a long-term cooperative relationship with us.

Case Summary:

Through this cooperation, we have not only won the trust of customers, but also further expanded the overseas market. In the future, we will continue to work hard to improve product quality and service level, and create greater value for customers.

Experience of Success in this Case:

  • Rapid response to customer inquiries
  • Provide accurate and detailed product information
  • Actively arrange production and delivery
  • Provide perfect after-sales service
  • Establish a good customer relationship

Email: sales@superior-abrasives.com
WhatsApp: +86-18638638803

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